Effective Communication for Dental Professionals: Optimizing the Patient Experience
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What it covers
The patient’s perception of your value does not depend on the technical brilliance of your therapy, but on the quality of the overall experience you provide.
This lesson will show you how to structure your practice's communication as a true augmented product, scientifically mapping out every interaction: from a warm first phone contact (explaining policies and requesting a security deposit) to a first visit based on co-diagnosis. Professor Quaranta, drawing from the Shannon-Weaver communication model and non-verbal rules, will teach you to read universal facial expressions and body language, decoding anxiety, fears, or barriers to anticipate objections.
You will apply active listening to understand patients' deep needs instead of just formulation a reply. You must follow this lesson if you want to turn phone reception and the clinical room into a scientific tool for treatment plan acceptance.
Key topics covered in this lecture:
- The Shannon-Weaver communication model and the role of human filters and feedback
- Sequences and scripts for first contacts and phone bookings with deposits
- Conducting the preclinical interview and identifying motivational levers (drivers)
- Active listening techniques and reading body language
The course's lessons 11 lessons
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The instructor
Professor Alessandro Quaranta is an internationally renowned specialist in Periodontology and Implant Dentistry, with over twenty years of clinical experience in the management of complex cases, periodontal and implant surgery, tissue regeneration, and the treatment of peri-implant diseases. He completed his specialist training in Oral Surgery at Sapienza University of Rome, where he also earned a PhD in Oral Implantology. He subsequently obtained an MBA from the University of Queensland in Australia, supported by a scholarship and graduating with recognition on the Dean's Honour Roll. He is registered as a Specialist Periodontist with both the Dental Board of Australia and the Dental Council of New Zealand. Throughout his career, he has developed a distinguished international academic profile across Australia and New Zealand. He is currently Clinical Professor at the University of Sydney School of Dentistry and Honorary Professor at the University of Queensland Business School. He is also Managing and Scientific Director of Smile Specialists Suite and Kiama Dental Specialists, a network of specialist centres in New South Wales. He previously served as Full Professor of Periodontology and Program Director of the Specialist Training Program in Periodontology at Griffith University, as well as Associate Professor and Head of the Discipline of Periodontology and Implant Dentistry at the University of Western Australia. He is the author of more than 180 scientific publications, including over 120 articles in international peer-reviewed journals, and is recognised as one of the most productive researchers in Australian dentistry. His scientific work primarily focuses on periodontology and implant dentistry, while in recent years he has expanded his interests to include leadership, management, and innovation in healthcare systems and dental education. In 2019, he obtained the Italian National Scientific Qualification as a Full Professor. He is also a Fellow in Periodontics of the Royal Australasian College of Dental Surgeons, a Fellow of the Pierre Fauchard Academy and the International College of Dentists, and a member of numerous national and international scientific societies. A highly sought-after international speaker, he regularly delivers courses and lectures at universities, conferences, and scientific societies throughout Europe, Oceania, Asia, and North America. His professional mission is to contribute to progress through clinical excellence, research, innovation, and the education of future generations of professionals, while promoting an integrated vision of healthcare, leadership, and management.
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Effective Communication for Dental Professionals: Optimizing the Patient Experience
99.00 €+ VAT
