Team Building: How to Lead Staff, Retain Patients, and Position Your Practice
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What it covers
Building a united team motivated by excellence is the only way to scale a dental practice without losing control of clinical quality.
This session deeply analyzes the dynamics and the team life cycle, revealing the most common causes of team demotivations hidden among personnel. You will learn to balance extrinsic motivations (economic and non-economic rewards, flexibility, promotions) with the powerful levers of intrinsic motivations, such as autonomy, mastery, professional challenges, and purpose sharing. Precise protocols will be provided to develop skills for giving team feedback optimally, overcoming patient barriers such as cost, time, and fear.
This lesson is what you need to eliminate friction, create a peaceful work environment, and become a leader for your patients.
Key topics covered in this lecture:
- The team life cycle and managing internal practice dynamics
- Levees of extrinsic and intrinsic motivation for human resources
- Advanced protocols for delivering optimal feedback to staff
- Identifying patient barriers and drivers to guide them toward treatment acceptance
The course's lessons 11 lessons
The instructor
Professor Alessandro Quaranta is an internationally renowned specialist in Periodontology and Implant Dentistry, with over twenty years of clinical experience in the management of complex cases, periodontal and implant surgery, tissue regeneration, and the treatment of peri-implant diseases. He completed his specialist training in Oral Surgery at Sapienza University of Rome, where he also earned a PhD in Oral Implantology. He subsequently obtained an MBA from the University of Queensland in Australia, supported by a scholarship and graduating with recognition on the Dean's Honour Roll. He is registered as a Specialist Periodontist with both the Dental Board of Australia and the Dental Council of New Zealand. Throughout his career, he has developed a distinguished international academic profile across Australia and New Zealand. He is currently Clinical Professor at the University of Sydney School of Dentistry and Honorary Professor at the University of Queensland Business School. He is also Managing and Scientific Director of Smile Specialists Suite and Kiama Dental Specialists, a network of specialist centres in New South Wales. He previously served as Full Professor of Periodontology and Program Director of the Specialist Training Program in Periodontology at Griffith University, as well as Associate Professor and Head of the Discipline of Periodontology and Implant Dentistry at the University of Western Australia. He is the author of more than 180 scientific publications, including over 120 articles in international peer-reviewed journals, and is recognised as one of the most productive researchers in Australian dentistry. His scientific work primarily focuses on periodontology and implant dentistry, while in recent years he has expanded his interests to include leadership, management, and innovation in healthcare systems and dental education. In 2019, he obtained the Italian National Scientific Qualification as a Full Professor. He is also a Fellow in Periodontics of the Royal Australasian College of Dental Surgeons, a Fellow of the Pierre Fauchard Academy and the International College of Dentists, and a member of numerous national and international scientific societies. A highly sought-after international speaker, he regularly delivers courses and lectures at universities, conferences, and scientific societies throughout Europe, Oceania, Asia, and North America. His professional mission is to contribute to progress through clinical excellence, research, innovation, and the education of future generations of professionals, while promoting an integrated vision of healthcare, leadership, and management.
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Frequently asked questions
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Team Building: How to Lead Staff, Retain Patients, and Position Your Practice
89.00 €+ VAT